Legal notice

Legal Notice

In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), Concentrace, S.L. (hereinafter, “Concentrace”), as the party responsible for this website, provides users with the following information to define its Terms of Use.

In addition to the content presented here, specific aspects related to the protection of personal data and user privacy are detailed on the Privacy Policy and Cookie Policy pages.

Data Controller Identity

Company Name: Concentrace, S.L.
Trade Name: Concentrace
Tax ID (CIF): B82106758
Registered Office: Calle Pedro Teixeira 7, 28020, Madrid, Spain
Activity: Production of homogenized food preparations and dietary foods
Email: info@concentrace.es
Domain Name: concentrace.es

Purpose of the Website

The purpose of Concentrace’s website is to inform clients and potential clients about its products and/or services, contact information, location, etc. Additionally, it may also share information related to the company’s business sector.

Regulatory Framework

The activity of this website is subject to Spanish and European legislation, specifically the following regulations:

General Data Protection Regulation (GDPR) (EU) 2016/679 of April 27, regulating the processing of personal data in EU countries.
Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), which complements and expands upon many of the concepts and rights established in the GDPR.
Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), applicable to websites that carry out economic activities through electronic means, such as this one.

Terms of Use and Responsibilities

Anyone accessing this website assumes the role of User, committing to the strict observance and compliance with the terms herein, as well as any applicable legal provision. Concentrace shall not be held responsible for any damage or harm, whether to the user or third parties, resulting from the improper use of this website.

The content of this site can in no way be considered a substitute for legal advice.

Concentrace reserves the right to modify any information that may appear on the website at any time and without prior notice, with the sole obligation being its publication on this website.

This website has been reviewed and tested to work correctly on an uninterrupted basis. However, Concentrace does not rule out the possibility of programming errors, temporary downtime (e.g., server crashes or maintenance), or force majeure events, natural disasters, strikes, or similar circumstances that may temporarily prevent access. Similarly, Concentrace cannot guarantee uninterrupted or error-free operation of the site and is not responsible for viruses introduced by third parties via telematic means with the intent of causing harm.

The user agrees not to use this website or its services/products for activities contrary to the law, public order, or these terms of use. Therefore, Concentrace is not responsible for the content stored, including but not limited to, in forums, chats, blogs, comments, social networks, or any other means that allow third parties to publish content. However, in compliance with Articles 11 and 16 of the LSSICE, Concentrace makes itself available to users, authorities, and law enforcement, actively collaborating in the removal or blocking of any content that may infringe upon national or international laws, third-party rights, or public morality and order. If a user believes any such content exists on the website, they are asked to notify Concentrace immediately.

Concentrace reserves the right to deny or withdraw access to the website without prior notice, either on its own initiative or at the request of a third party, to users who violate these Terms of Use.

Intellectual Property

This website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, as well as designs, logos, text, and/or graphics, is the property of Concentrace or is used under license or with express authorization from its authors.

All content is protected by applicable intellectual and industrial property regulations and registered with the relevant public registries. Reproduction and/or publication of any part of the website, or its processing, distribution, dissemination, modification, or transformation, is not permitted without prior written permission. Concentrace will ensure compliance with these conditions and will pursue any civil or criminal actions as appropriate in the event of infringement.

Designs, logos, text, and/or graphics that do not belong to Concentrace and may appear on the website belong to their respective owners, who are responsible for any disputes that may arise. In all cases, Concentrace has obtained express prior authorization from them. The inclusion of such content does not imply any ownership, responsibility, endorsement, sponsorship, or recommendation by Concentrace.

Third-Party Links

Concentrace may make available to users links or other resources for access to third-party websites. We do not sell the products or services of such linked websites and assume no responsibility for their content, accuracy, legality, or consequences arising therefrom.

In any case, Concentrace declares it will promptly remove any content that may violate national or international law, morality, or public order and will immediately disable access to such websites, notifying the relevant authorities.

Governing Law and Jurisdiction

The drafting and interpretation language of this Legal Notice is Spanish.

The relationship between Concentrace and the user is governed in all respects by Spanish law. Both parties expressly submit to Spanish jurisdiction for any dispute related to this website or the activities conducted herein.

If the user resides outside Spain, both parties expressly waive any other jurisdiction and submit to the courts of Spain.

Orders

All orders are subject to approval and product availability. If items are unavailable, the user will be notified via email (or another method if no email is provided). The user may choose to wait for restocking or cancel the order.

User orders are treated as offers to purchase items or services. Concentrace reserves the right to reject such offers at any time. The user acknowledges that any automatic order confirmation does not constitute acceptance of the purchase offer. A contract is formed only when Concentrace (i) charges the user’s credit/debit card, (ii) ships the items, or (iii) begins providing the services. At that moment, an email will be sent confirming the contract (Shipping Confirmation). The contract applies only to the items or services confirmed in the Shipping Confirmation.

The company takes reasonable steps to ensure the security of user order and payment data and is not liable for unauthorized third-party access during site use or order placement.

Products sold on the site are not authorized for resale or distribution. The company may cancel orders or suspend accounts it deems to be in breach of this provision.

Responsibility for the order transfers to the user once delivered to the specified address. The company is not responsible if the delivery address is incorrect or if the user fails to receive the items. Ownership of products transfers once (a) the items are dispatched and (b) payment is received.

Cancellation Rights

If products or services are purchased as a consumer (i.e., for personal use), the user has the right to cancel the contract within 14 days from the date of receipt (Cooling-Off Period).

To cancel:

Notify the company via customer service or email at info@concentrace.es.
Keep the items in their original condition and packaging until returned or collected by the company.
The company will notify the user when it intends to collect the items within 28 days from the cancellation notice. Collection costs will be deducted from the refund.
The company will refund the amount within 30 days of receiving the cancellation notice.

For returns due to defects, the company will inspect the items and, if confirmed defective, offer repair, replacement, or full refund (including shipping and reasonable return costs). The user must follow the return authorization process and ideally report defects within 3 days of receipt. If no defect is found, return shipping costs will be borne by the user.

Shipping Confirmation includes details on cancellation rights and how to exercise them. This does not affect other legal consumer rights.

Prices and Payment Terms

Prices on the website include VAT (where applicable) and are correct at the time of entry. The company may change prices at any time without prior notice (excluding already confirmed orders).

Payment may be made by credit/debit card and will be charged before dispatch.

If a pricing error is identified before order acceptance, the company is not obligated to sell at the incorrect price and may cancel such orders. In this case, the user will be notified and may choose to confirm at the correct price or cancel. Canceled prepaid orders will be fully refunded.

The user confirms ownership of the credit/debit card used. All cardholders are subject to validation and authorization by their card issuer. If payment is refused, the company is not responsible for order delays or cancellations.